Welsh Water supplies drinking water and waste water solutions to the majority of Wales and some areas of western England. Welsh Water is owned and operated by Glas Cymru. DCWW originated in 1989 from the privatisation of supply and waste water divisions of the Welsh Water Authority. Today, Welsh Water provides safe drinking water to approximately 1.3 million customers, while simultaneously working to protect the environment from any harm that may be caused by supply activities.
Welsh Water Contact Information
For billing and account enquiries, contact Welsh Water by phoning 08000520145. This contact number may also be used to enquire about water meter bills, apply for a water meter, or report any problems associated with water service. Live agents are available Monday – Friday from 8am to 8pm, and Saturday from 8:30am to 1:30pm. However, the automated payments line provides several options for account management and is available around the clock, seven days a week.
Additional services that can be requested or completed by contacting Welsh Water include:
- Transferring services to a new address
- Water quality and hardness evaluations
- Leak reporting and repair
- Water meter reading and reporting
- Bill pay assistance, including automatic payments
Payment Assistance
For assistance with paying a past-due bill, call 08000520145 and speak to a Welsh Water representative. It may be possible to spread the cost of an overdue bill out into weekly, fortnightly, or monthly installments. Low income households, as well as those who qualify for various forms of financial assistance may qualify for discounts and/or capped water rates. There is also a Customer Assistance Fund in place to help those who are experiencing financial hardship.
Special Needs Assistance
Special customer service and meter reading services are in place for those who are blind or visually impaired or hard of hearing. Additional options for those with disabilities include 3-month water meters readings and in some cases moving the water meter to a new location so that it is easier to access. To enquire about these services, phone Welsh Water today.
To give Welsh Water a call, simply phone 08000520145.
